huawei mate 20 pro screen issues

[michals]

At the end of October I bought a huawei mate 20 pro. In the so-called pre order and after some time of use, I noticed a green glow on the edges of the screen. My question is if I report to the O2 store, exchange my phone for a new one

[Cleoriff Level 87: Glorious]

@michals

No they wont exchange for new. It will be a refurb.

You best bet is to contact Huawei direct. https://consumer.huawei.com/uk/support/

[jonsie Level 92: Chief]

They will have to check the phone first so it will be sent away They won't just change it I'm afraid.

[MI5 Level 94: Supreme]

It's worth trying customer services first as this is a known issue with the first batch of phones.
They were all replaced by Huawei so O2 should be aware and have good stock now.

[viridis Level 55: Good Authority]

Yeah, you'll more than likely need to speak to more than one person but most agents will know about the issue with mate 20 oleds.
You should get a new device from the replacement stock imo as there's no guarantee any replacement display won't be from the affected initial batch.

[Cleoriff Level 87: Glorious]

IF you are thinking about sending it back to O2, the first question I would be asking @michals is Will I be getting a NEW phone as this is a 'known issue'.

If they can't guarantee that, then you really are better off talking to Huawei. (who certainly will know about the problem.)