on 17-12-2018 18:23
17-12-2018 18:27 - edited 17-12-2018 18:29
17-12-2018 18:27 - edited 17-12-2018 18:29
No they wont exchange for new. It will be a refurb.
You best bet is to contact Huawei direct. https://consumer.huawei.com/uk/support/
Veritas Numquam Perit
on 17-12-2018 18:48
on 17-12-2018 18:48
They will have to check the phone first so it will be sent away They won't just change it I'm afraid.
on 17-12-2018 19:02
on 17-12-2018 19:02
on 17-12-2018 22:47
18-12-2018 10:06 - edited 18-12-2018 10:07
18-12-2018 10:06 - edited 18-12-2018 10:07
IF you are thinking about sending it back to O2, the first question I would be asking @michals is Will I be getting a NEW phone as this is a 'known issue'.
If they can't guarantee that, then you really are better off talking to Huawei. (who certainly will know about the problem.)
Veritas Numquam Perit