htc one switched off by itself, flashing led whilst on charge

[Anonymous]

Hi,

My HTC one switched off by itself whilst I was at work last night and I can't turn it back on, the led light flashes when it's on charge trying to connect. I've tried holding the power and volume button nothing works. I contacted o2 this morning, I had the tech guru saying I could get a replacement and the insurance team tell me it had to go for repair, even though it's insured and stills under warranty. What do you guys suggest?

[MI5]

Warranty is the first port of call as it's not yet eligible for an insurance claim.
If the warranty team say it is water damage or damaged beyond repair it then becomes an insurance job.

[Anonymous]

If you have home contents and or Bank Account Mobile Phone cover and you meet their T&C they will replace the phone . Excess fees typically apply.

I would try the manufacturers uk support site first.

[Cleoriff]

The Op says it's still under warranty so I imagine they would action that before anything else?

[Anonymous]

---

@Cleoriff wrote:

The Op says it's still under warranty so I imagine they would action that before anything else?

---

I imagine they indeed would. 

Hoping for a reasonable outcome / update from the OP. 

[MI5]

---

@Cleoriff wrote:

The Op says it's still under warranty so I imagine they would action that before anything else?

---

As in the first answer.....

[Cleoriff]

---

@MI5 wrote:

---

@Cleoriff wrote:

The Op says it's still under warranty so I imagine they would action that before anything else?

---

As in the first answer.....

---

---

@MI5 wrote:

---

@Cleoriff wrote:

The Op says it's still under warranty so I imagine they would action that before anything else?

---

As in the first answer.....

---

Ok...

[Anonymous]

Speak with customer service

[MI5]

---

@Anonymous wrote:
Speak with customer service

---

They already have, thanks

[jonsie]

Brilliant insight into the problem....