galaxy 3

[Anonymous]

ive recently had a new phone but the google mail has stopped working , it stops everything else working properly , I visited a o2 shop they reset my settings then I was told to go for a walk around for it to work as it wouldn't in the shop ?  It stops me answering any calls now , so I'm going to ring o2 but I am not expecting the right answer , as anyone else got an answer 

[MI5]

I don't understand how gmail can stop your phone from working. What error messages are you getting? How do you know its gmail that's causing the issue? I'm sure there is a simple answer but need more info first?

[Anonymous]

the phone screen goes blank before returning to the main screen and the phone says unfortunatley the process com. google process gapps has stopped.  then says unfortunately , gmail has stopped  and on occasions the screen turns green .

[MI5 · Accepted solution]

OK, just check this for me. Go to Settings->Application Manager->All tab. Scroll to the very bottom of the list and check if Download Manager is disabled. If so, click it and enable it.