Solved: faulty phone and still 10 months left on contract

Anonymous · ‎28-05-2013

Hi all, hope someone can help.......

I have a samsung galaxy w phone purchased from carphone warehouse just over a year ago, it has already supposedly had 2 repairs on it with their repair service. The phone still has problems, i'm wanting a different phone but can't upgrade for another 8 months and i'm in no position to pay off the rest of the contract early. I'm really peeved off with the way carphone warehouse, don't wanna know anymore, they've basically said i have to put up with it.:smileysad:

MI5 · ‎28-05-2013

As it is still under warranty you need to get it back to be fixed. If CPW won't help (they should) you can contact Samsung directly http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-05-2013

As it is still under warranty you need to get it back to be fixed. If CPW won't help (they should) you can contact Samsung directly http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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