email notifications

[Anonymous]

Since a recent update on my Galaxy S2 I no longer receive sound email notifications, have checked and all the normal settings and they all seem ok, has anyone any ideas ? I am not very technical (old guy) so please keep it simple, thanks in advance of any help. 

[MI5]

Have you checked the sound notifications from within the actual email app and not just in the phone settings ?

[Anonymous]

yes all the usual settings checked.

[MI5]

Try taking the battery out for a few mins. Anything else that's not working correctly?

[Anonymous]

Tried that but still no joy, everything ok apart from this problem, its not that much of a big deal just very annoying, thanks for your assistance.

[MI5 · Accepted solution]

If it's the only issue then it would be a bit drastic to do a factory reset, although that's the most likely to fix the problem. Notification sounds are a separate setting in the sound menu so I assume that is not on mute? Only other thing I can think of is to set the notification sound to silent in the mail app then reboot the phone and try choosing your sound after a reboot.

[Anonymous]

Again many thanks for your comments, I will try setting to silent and reboot, but if that does not sort it, i will live with it for now, its not a big problem really, as i said just very annoying.

cheers.