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downloaded TU lost voicemail, got rid of TU, still no voicemail

Anonymous
Not applicable

‎13-05-2016 13:06

‎13-05-2016 13:06

Hi.  I've tried doing the 1750 and i just get invalid number.  i can't get my voicemail to do its thing.  i tried the 175006 that was on the iphone community and this was the same.  aaaaggghhh

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jonsie
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‎13-05-2016 13:14

‎13-05-2016 13:14

You could try 175002 but I think the answer lies in the TU app. Did you switch voicemail on before you deleted it? Did you tick the box to delete all user data and delete the account or did you just uninstall it?

If you didn't delete the account then you need to download it again and tick the settings to delete your account before uninstalling again. There is a setting in the app to switch voicemail on/off.

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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‎13-05-2016 14:12

‎13-05-2016 14:12

Yes, definitely the Tugo app setting.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to jonsie

‎13-05-2016 16:09

‎13-05-2016 16:09

I just uninstalled the app.  ive just read your message so i installed tu again and i looked in settings and the voicemail was off, i've activated voicemail in tu then i uninstalled it again.  i've just texted a friend to ring me to see if i have voicemail.  but she hasn't done so yet.  and all the numbers are still invalid.  i can't do anything at this point.

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MI5
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‎13-05-2016 16:13 - edited ‎13-05-2016 16:14

‎13-05-2016 16:13 - edited ‎13-05-2016 16:14

175002 to turn on and 176002 to turn off.

You may also need to reboot phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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‎20-05-2016 10:50

‎20-05-2016 10:50

Hi @Anonymous How did you get on with reactivating your voicemail? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
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