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delivery delay

Anonymous
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Hello there,

 

I bought phone and contract online 12 days ago and I still don't have any news on anything.

 

Does that happend a lot or are they just low in stock and not saying it ?

 

Thanks,

Message 1 of 12
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Anonymous
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@Anonymous It probably means that the phone you have ordered isn't in stock. This happens a lot ordering online from o2. I'd call o2 to chase the order or cancel it

 

http://www.o2.co.uk/contactus

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adamtemp64
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Did you get any confirmation emails etc 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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Oh yeah, that's a regular thing with o2 unfortunately!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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Anonymous
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I'd given up if I had been given a time & no dispatch email appeared 

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Anonymous
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Hi, thank you for your replies !  I've been away since I bouhgt it and could not check up my emails or texts.

Anyway, I looked to cancel the order but can't find it on my O2 Shocked

 

Do you know how I can cancel it online, or do I need to call them ?

 

 

Thanks in advance

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MI5
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Something not right with your order at all so best to call and find out exactly what's going on.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 12
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Anonymous
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I have one for my order, but nothing to say it's been dispatched.
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Cleoriff
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@Anonymous wrote:
I have one for my order, but nothing to say it's been dispatched.

Which means it hasnt been dispatched. Probably out of stock still. As said above you really have to chase this up with CS. Best of luck

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