cant send texts to 60110 82122 or 83958

[sharoncat]

cant send texts to some numbers, keep getting error 1 message 

[sharoncat]

ive noticed a little clock under the message after ive sent it 

[sharoncat]

getting a message , cant send message with 02_ error 0

[pgn]

Could be a number of things:

1. Force-stop the messages app and clear cache first.

2. Check if you have dial-assist active, your phone may be trying to add +44 in front of the short code number

3. If you have a Spend Cap in place, Guide: Spend Caps & Charge to Mobile on O2 some of those are premium shortcodes, check here what it will cost to use them: 

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

Good luck, @sharoncat.

[sharoncat]

still not working😕

[MI5]

@sharoncat 

Have you contacted O2 to remove your spend cap?

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

[sharoncat]

hiya,

thanks for your help, ive just checked an i dont have a spend cap on my account,i think im going to have to ring 02 when im off work 

[MI5]

@sharoncat 

Some phones have a setting in the message app to block premium rate texts, so check your phone settings too.