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cant send or receive pic message on s3

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Poppysmum
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on ‎07-10-2012 19:45

on ‎07-10-2012 19:45

Please help. O2 cant help and i dont know what to do. I can send and receive messages on my Galaxy S3 but cant receive or send pic messages sms . Please can anyone help. I have tried sending ACTIVE to 2020 in text even that doesnt work i dont get reply back.  

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MI5
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on ‎08-10-2012 08:40

on ‎08-10-2012 08:40

Sounds good. Let us know how it goes wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
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on ‎07-10-2012 19:55

on ‎07-10-2012 19:55

Try the settings here

 

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/APN-Settings-for-Samsung-Galaxy-S3/m-p...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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‎07-10-2012 19:58 - edited ‎07-10-2012 19:59

‎07-10-2012 19:58 - edited ‎07-10-2012 19:59

Mobile data needs to be on (ticked) and you can't send/receive mms on wifi.... Check in mobile networks that you have O2 MMS in your apn settings. If all else fails get CS to remove mms from your account and add it again (it is important that it is removed). Then reboot your phone to activate the settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Poppysmum
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on ‎08-10-2012 08:22

on ‎08-10-2012 08:22

Thank you so very much. I have just rang CS and guy's removed it and says he will add it in 24 hours then 24 hours later i will be able to use pic messages. So wednesday fingers crossed phone will be ok  Hope this makes sense.

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MI5
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on ‎08-10-2012 08:40

on ‎08-10-2012 08:40

Sounds good. Let us know how it goes wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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