Solved: can't view my bill.

Anonymous · ‎04-01-2016

I updated my sim contract to a phone contract and I can't view my new bill "my 02" is just showing me my old bill. How do I sort this out I've been to an 02 shop but they couldn't help me any ideas please???

MI5 · ‎04-01-2016

Call CS on 202 as you may have a new log in for the new account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

gmarkj · ‎04-01-2016

Should you have your first bill already? If not, then it won't show up in My o2 yet.

Also, did you keep your number when you switched? If you didn't, then you need to make sure My o2 is showing the correct number when you log in.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎04-01-2016

Call CS on 202 as you may have a new log in for the new account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-01-2016

The new bill wouldn't have been produced yet so it wouldn't show up I assume

Bambino · ‎04-01-2016

@Anonymous How long ago did you change contract? If it's only recently, it's very likely that the system just hasn't updated yet. By all means contact customer service, but don't be too concerned yet if you only just changed over.

I DO NOT WORK FOR O2

Anonymous · ‎06-01-2016

Hi @Anonymous are you now able to view your bill?

Anonymous · ‎11-10-2016

hi I want to know when contract will End as am out of the UK and don't have the contract with me

MI5 · ‎11-10-2016

@Anonymous wrote:
hi I want to know when contract will End as am out of the UK and don't have the contract with me

See answer on your duplicate post.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/when-my-contract-ends/m-p/1008986#M118363

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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