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Level 1: Joiner
Posts: 1
Registered: ‎19-12-2018

barely any service !

[ Edited ]

hi all !

have barely had any service whatsoever for the past 2 weeks.

have tried all the usual 'turn it off and back on again, airplane mode off and on, cleaning sim card' etc etc but still nothing.

according to the website there is good coverage in my area.

 

any ideas ?

 

cheers

 

Posts: 60,369
Topics: 642
Registered: ‎14-01-2013

Re: barely any service !

Hi @MrMax

See if this thread helps

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

If not... then give customer services a call as you have tried everything else https://www.o2.co.uk/contactus

 

Or if you are near an O2 store, pop in and they may try you with a new sim...

Best of luck and welcome to the forum  Welcome

*The Game Is On*


Community Manager
Posts: 2,670
Registered: ‎18-04-2018

Re: barely any service !

Hi @MrMax, I was wondering if you got a chance to try out the suggestions in the thread @Cleoriff linked to above yet? Any progress?

 

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Level 25: Hard Hitter
Posts: 944
Registered: ‎02-07-2013

Re: barely any service !

It may also be worth checking status.o2.co.uk to ensure there is no maintenance being done in your area