on 22-04-2015 22:36
on 22-04-2015 22:36
Solved! Go to Solution.
on 23-04-2015 15:14
Hi @Anonymous
We're have seen some people having trouble when claiming their Fitbit. I'd like to confirm that you have used the correct website to claim this on is https://www.o2fitbitoffers.co.uk/ (you'll need your phone IMEI number handy)
If you have done this, you probably just have to wait. How long did it take you to receive yours @MI5 ?
on 22-04-2015 22:51
on 22-04-2015 22:51
22-04-2015 23:10 - edited 22-04-2015 23:13
22-04-2015 23:10 - edited 22-04-2015 23:13
Other threads on Fitbit running at present.Look at this one first...I will find the other oen. One meber has received a dispatched notification for their Fitbit
Edited to add the long thread http://community.o2.co.uk/t5/Discussions-Feedback/Claiming-FitBit-charge/m-p/871558/highlight/true#M...
Veritas Numquam Perit
on 23-04-2015 00:26
on 23-04-2015 00:26
on 23-04-2015 15:14
Hi @Anonymous
We're have seen some people having trouble when claiming their Fitbit. I'd like to confirm that you have used the correct website to claim this on is https://www.o2fitbitoffers.co.uk/ (you'll need your phone IMEI number handy)
If you have done this, you probably just have to wait. How long did it take you to receive yours @MI5 ?
on 24-04-2015 07:43
on 24-04-2015 07:43
The website quotes 14 days so you are on the limit.
on 20-05-2015 18:39
Hey,
I have been experiencing the same problem. i have gone on the 02 chat and then get another email saying that i should get it within 1-2 working days...8 days ago, and no way to track the order as it doesn't come up on my 02. I had originally claimed my one on 26th April.
on 21-05-2015 09:37
on 21-05-2015 09:37
I still think that any offers and freebies should be sent by the network provider with the phone, it's crazy having to wait this length of time.