Pretty poor not to have these ready to go a month after the phone ships even given the current situation as the phone was not exactly a last minute thing.
Thanks for the info, I did try contacting the suggested customer support email on the recieipt of ordering but that was days ago and I have had no response.
Ridiculous, other countries have had their phones shipped with thier pre-purchase bonus, here in the UK? nope, you have to wait months to enjoy your phone with some headphones which is a huge selling point for this package.
I think its a bigger joke that stock has not arrived at Exertis and it is the end of the "sent within 30 days" window even after the 14 day processing period.
At this rate there is no guaruntee that this bonus item will be delivered, zero updates from o2 or Exertis as to the completion of my order. This is now looking more like a bait and switch by o2 and Sony to sell the phone.
Got a response from them:
Thank you for your email and please accept our apologies for the delay in responding.
We have successfully received your claim and it has passed validation.
Please be advised that we are looking to start despatching orders at the end of next week.
We are deeply sorry for any inconvenience that this may cause but please rest assured that we are doing everything in our power to despatch your order as swiftly as possible.
Upon despatch, you will receive an email on the morning of despatch with your tracking details.
Thank you for your patience and understanding.