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Wifi

Kim69
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I've got a sony experia XA....my Wi-Fi on it is intermittent,all other devices in the house are fine.I've rebooted phone and Wi-Fi router.Sometimes I get connected,no internet message,authentication problem message,it seems very slow when it does connect,can't access my mobile banking app .Any help appreciated..tia.

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MI5
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@Kim69 

Try forgetting the wifi connection on your phone to the router, then set it up again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Kim69
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Still can't get on mobile banking,and WhatsApp messages take ages to send.There's a little x by my signal bar ..could that be the cause..?

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MI5
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@Kim69 

Yes, that means there's no data connection.

If you've done all the resets and reboots it could be the phone is faulty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Kim69
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Aaahhhhh ok 👌.. Do you think returning to factory settings would help ? If I can figure out how to back up my data 😁

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MI5
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@Kim69 

It is certainly worth a try.

Use Xperia companion to backup your phone and reinstall the firmware.

https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/xperia-1-ii/articles/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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LukasB
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Hey @Kim69 just checking if you managed to get this sorted or are you still having trouble?

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