Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Level 1: Joiner
Posts: 3
Registered: ‎21-09-2019
Accepted Solution

Wifi calling on Samsung A70

Hi

I'm looking for assistance in regards to wifi calling on a Samsung A70.

 

I have wifi calling active on my account but I am unable to locate the options to switch it on through the settings of my phone.  For info the phone was not purchased through o2.  

 

Thanks

Posts: 115,825
Topics: 571
Solutions: 15,923
Registered: ‎04-04-2012

Re: Wifi calling on Samsung A70

@Nicknac 

Explained here with help from O2 https://www.o2.co.uk/business/support/network-support/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎21-09-2019

Re: Wifi calling on Samsung A70

[ Edited ]

 

 

@@

Thank you, I have gone through these options.  I have a feeling it is to do with not running the o2 firmware.  Is there a way I can update the firmware to o2

Posts: 115,825
Topics: 571
Solutions: 15,923
Registered: ‎04-04-2012

Re: Wifi calling on Samsung A70

[ Edited ]

No need for O2 firmware.
If you've checked the help have a look in other places such as call settings in the phone app or in wifi, sim card and network settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎21-09-2019

Re: Wifi calling on Samsung A70

@MI5,

 

Thank you.  For some reason the option has now appeared, which is strange as I have been looking into this issue for a week now.  But anyway, thanks for the guidance.

Posts: 115,825
Topics: 571
Solutions: 15,923
Registered: ‎04-04-2012

Re: Wifi calling on Samsung A70

No problem Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)