05-01-2021 20:14
05-01-2021 20:17
Hi @Jesbelga
You need to call O2 to activate it first.
Numbers here Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
Veritas Numquam Perit
05-01-2021 20:21
05-01-2021 20:36
05-01-2021 20:36
That phone is not on the list of supported devices, which can be found here https://www.o2.co.uk/connectivity/wifi-and-4g-calling