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Anonymous
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Why are my outgoing emails not being delivered?

[ Edited ]

Hi

I am having problems with email messages sent from my mobiler not being delivered to the recipient.

I use Kcom (formerly Eclpise) for my email.

My incoming mail works fine.

For my outgoing email I use the O2 server as advised (smpt.o2.co.uk)

Emails that I send to a btinternet.co.uk or to an hotmail account appear to send ok but never get delivered.

Is this a known problem and is there a solution (other than have to send using a different email account)

Thanks

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Posts: 108,646
Topics: 561
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Registered: ‎04-04-2012

Re: outgoing email settings

Each of your email addresses needs to use the smtp server for the respective email provider.
You can no longer use o2's smtp server I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 16,437
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Registered: ‎13-08-2008

Re: outgoing email settings

As o2 shut down there servers you need to use another server for your outgoing emails 

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Posts: 108,646
Topics: 561
Solutions: 14,391
Registered: ‎04-04-2012

Re: outgoing email settings

Like this for Kcom:

 

Incoming IMAP mail serverimap.karoo.co.ukPort 143
Outgoing mail serversmtp.karoo.co.ukPort 25
Incoming SSLNo 
Outgoing SSLNo 
Login ID or UsernameYour full KCOM email address 
Password

Your KCOM password
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: outgoing email settings

Hi

 

When I try those settings i get the message

server does not support authentication.

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Posts: 108,646
Topics: 561
Solutions: 14,391
Registered: ‎04-04-2012

Re: outgoing email settings

As per the instructions above, Auth should be off, no or blank
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: outgoing email settings

Solved but not resolved.

KCom/Eclpise Customer support finally gave a proper reply instead of passing the buck to O2.

"I can appreciate the frustration - the issue you are facing is one that is well documented but is also integral to the security of the mailbox for legacy service options such as the mailbox associated with your connection.
Although we still support this service option it is not one that is available to new customers - In fact we do not offer any new residential service options anymore.

If you use any other email service you can always use their outgoing mail server instead."

 

They are only interested in business users not residential users.

 

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Posts: 108,646
Topics: 561
Solutions: 14,391
Registered: ‎04-04-2012

Re: outgoing email settings

In this case, use your BT smpt server settings and BT log in.
It doesn't matter which server you use to send via as long as your emails are coming in OK you will not see any difference.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)