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Why are my outgoing emails not being delivered?

Anonymous
Not applicable

Hi

I am having problems with email messages sent from my mobiler not being delivered to the recipient.

I use Kcom (formerly Eclpise) for my email.

My incoming mail works fine.

For my outgoing email I use the O2 server as advised (smpt.o2.co.uk)

Emails that I send to a btinternet.co.uk or to an hotmail account appear to send ok but never get delivered.

Is this a known problem and is there a solution (other than have to send using a different email account)

Thanks

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MI5
Level 94: Supreme
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Registered:

Like this for Kcom:

 

Incoming IMAP mail serverimap.karoo.co.ukPort 143
Outgoing mail serversmtp.karoo.co.ukPort 25
Incoming SSLNo 
Outgoing SSLNo 
Login ID or UsernameYour full KCOM email address 
Password

Your KCOM password
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Registered:
Each of your email addresses needs to use the smtp server for the respective email provider.
You can no longer use o2's smtp server I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 8
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adamtemp64
Level 66: Unequalled
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Registered:

As o2 shut down there servers you need to use another server for your outgoing emails 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 3 of 8
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MI5
Level 94: Supreme
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Registered:

Like this for Kcom:

 

Incoming IMAP mail serverimap.karoo.co.ukPort 143
Outgoing mail serversmtp.karoo.co.ukPort 25
Incoming SSLNo 
Outgoing SSLNo 
Login ID or UsernameYour full KCOM email address 
Password

Your KCOM password
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 8
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Anonymous
Not applicable

Hi

 

When I try those settings i get the message

server does not support authentication.

Message 5 of 8
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MI5
Level 94: Supreme
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As per the instructions above, Auth should be off, no or blank
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 8
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Anonymous
Not applicable

Solved but not resolved.

KCom/Eclpise Customer support finally gave a proper reply instead of passing the buck to O2.

"I can appreciate the frustration - the issue you are facing is one that is well documented but is also integral to the security of the mailbox for legacy service options such as the mailbox associated with your connection.
Although we still support this service option it is not one that is available to new customers - In fact we do not offer any new residential service options anymore.

If you use any other email service you can always use their outgoing mail server instead."

 

They are only interested in business users not residential users.

 

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MI5
Level 94: Supreme
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Registered:
In this case, use your BT smpt server settings and BT log in.
It doesn't matter which server you use to send via as long as your emails are coming in OK you will not see any difference.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 8
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