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Level 1: Joiner
Posts: 2
Registered: ‎30-10-2013
Accepted Solution

Voicemail-all usual things tried

I recently upgraded to a Samsung S9 and have noticed my voicemail isn't working. I set it up using 1750. When I dial 901 it seems to be set up. But when anyone calls the message they get is 'the person you are calling can't take your call please try again later or why but send them a text'
I've done a soft reset. Tried 1750 again. All still the same. What else can I do?
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Posts: 84,544
Topics: 716
Registered: ‎14-01-2013

Re: Voicemail-all usual things tried

Hi @Cinnamon009

Have a look at this thread and see if it helps

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

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Posts: 98,528
Topics: 545
Solutions: 12,411
Registered: ‎04-04-2012

Re: Voicemail-all usual things tried

Call customer services on 202 and ask them to reset your voicemail.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎30-10-2013

Re: Voicemail-all usual things tried

Thanks Cleoriff. I have seen the guide and it is very basic and doesn't suggest anything other than what I have said I've already tried.

Will try customer services.
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Posts: 84,544
Topics: 716
Registered: ‎14-01-2013

Re: Voicemail-all usual things tried

Ok @Cinnamon009 Best of luck with them resetting your VM wink

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Voicemail-all usual things tried

Hi @Cinnamon009, it'd be great if you could let us know once you've called Customer Service whether it's all sorted or if you have any other questions grin

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