Solved: Voicemail-all usual things tried

Cinnamon009 · ‎31-07-2018

I recently upgraded to a Samsung S9 and have noticed my voicemail isn't working. I set it up using 1750. When I dial 901 it seems to be set up. But when anyone calls the message they get is 'the person you are calling can't take your call please try again later or why but send them a text'
I've done a soft reset. Tried 1750 again. All still the same. What else can I do?

MI5 · ‎31-07-2018

Call customer services on 202 and ask them to reset your voicemail.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff · ‎31-07-2018

Hi @Cinnamon009

Have a look at this thread and see if it helps

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

Welcome to the forum

Veritas Numquam Perit

MI5 · ‎31-07-2018

Call customer services on 202 and ask them to reset your voicemail.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cinnamon009 · ‎31-07-2018

Thanks Cleoriff. I have seen the guide and it is very basic and doesn't suggest anything other than what I have said I've already tried.

Will try customer services.

Cleoriff · ‎31-07-2018

Ok @Cinnamon009 Best of luck with them resetting your VM

Veritas Numquam Perit

EmilieT · ‎01-08-2018

Hi @Cinnamon009, it'd be great if you could let us know once you've called Customer Service whether it's all sorted or if you have any other questions

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