Solved: Voicemail Notification Will Not Go Away

Anonymous · ‎22-11-2016

Every time I turn my phone on or restart it I get a notificiation for a new voicemail. I don't use voicemail and have it switched off. When I phone 901 it confirms that I don't have any voicemails. I have tried my SIM in another phone and even in an Apple phone and get the same notification every time. I have tried calling ##002# to clear everything and even that won't work. What can I do to get rid of this notification once and for all! Thanks.

MI5 · ‎22-11-2016

Turn on your voicemail and call yourself from another phone.
Leave a voicemail message.
Call voicemail on your own phone and listen to your new message, then delete it.
This should remove your false indicator.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-11-2016

Turn on your voicemail and call yourself from another phone.
Leave a voicemail message.
Call voicemail on your own phone and listen to your new message, then delete it.
This should remove your false indicator.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-11-2016

I have just done this. The notification is still there.

MI5 · ‎22-11-2016

Try rebooting phone too

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-11-2016

Ahh, it appears to have gone now. Fingers crossed it stays that way. Thank you for your prompt assistance.

MI5 · ‎22-11-2016

No problem and welcome to the forum

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎22-11-2016

Normally leaving yourself a voicemail the listening and deleting removes the icon.

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sUser · ‎04-10-2021

Read messages on voicemail, cleared cache, forced stopped app, cannot remove the notification due to android preventing from changing notification settings for any android feature. Help.

gmarkj · ‎05-10-2021

Have you tried leaving yourself a message, listening and deleting it?

That has sorted the issue for others @sUser.

I'll also add the community guide about voicemail in case any of that helps.

Guide: All you need to know about O2 Voicemail 901

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

colsmith999 · ‎18-06-2024

Thanks, it worked for me

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