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Anonymous · ‎28-04-2016

To cut a long story short... Vodafone have blacklisted my IMEI, even though I am not a customer of theirs. I have been with o2 since 2002 and have never had anything to do with Vodafone.

My phone is a Galaxy S5 which I have since December 2014 when I took the current contract out through Carphone Warehouse.

Both o2 and Samsung have confirmed that Vodafone blocked the IMEI, and Samsung showed me confirmation on their system. Vodafone say they couldn't have blocked my phone as I don't have an account with them. o2 say they can't unlock it as it wasn't them that blacklisted it. Vodafone say they can't unlock it as I don't have an account with them. I am stuck in the middle and neither company will help me.

I still have 6 months left on my contract and am trapped paying for a phone I can't use. It appears to me that Vodafone have tried to block one of their customer's phones which was stolen, however they have got the IMEI wrong and blocked mine instead.

Does anyone have any ideas? Both companies are supposed to be looking into, but neither seem very confident of resolving the matter, since apparently this happens incredibly rarely.

MI5 · ‎03-05-2016

From Voda, I presume?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-05-2016

@MI5 wrote:
From Voda, I presume?

It would have to be.....

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MI5 · ‎03-05-2016

Indeed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-05-2016

Yes from Vodafone.
Phone still not working this morning...

MI5 · ‎04-05-2016

I would too tbh...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎04-05-2016

Voda can't mess up this badly and think 'oh it's cool, we fixed it weeks later' they need to be hel held accountable.

Current Phone: Sony Xperia XZ Premium

Martin-O2 · ‎05-05-2016

@Anonymous wrote:
Yes from Vodafone.
Phone still not working this morning...

Any joy with the phone today @Anonymous ?

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Anonymous · ‎13-10-2017

The exact same thing has just happened to me. O2 confirmed that Vodafone barred my IMEI yesterday. I have never even had a Vodafone account?! So it seems like an input error when somebody reported their phone stolen, as my phone was brand new direct from Samsung only last week.

MI5 · ‎13-10-2017

Anything that requires human intervention is subject to errors, unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-10-2017

Yes definitely an input error. I hope it gets sorted quickly for you.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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