on 07-11-2016 20:06
I was using a Sony M4 Aqua and had registered to use, and was using, Virgin Media WiFi whilst on te tube.
Recently I bought a second hand Samsung (on account of the Sony being the worst phone I have ever owned). The Samsung's had a complete factory reset and is working perfectly with my old SIM except for registering it to use Virgin Media's WiFi on the tube. Whenever I enter my number I get a message saying the device is registered to a different number and a text has ben sent to that number. Given I haven't got a clue who owned the phone before (I purchased from a reputable reseller) and they dont seem to have done anything yet to degregister their interest does anyone know what I can do or who I can contact to resolve this.
Solved! Go to Solution.
on 07-11-2016 20:11
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 14-11-2016 12:17
Hey @Anonymous, did MI5's advice above help you out? Were you able to register in the end?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?