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Upgraded phone with new O2 sim..but wanted to keep same number ? but no connection?

brenda71
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I have upgraded my A20e for a A 22 5gb...was told to take the new sim card and put it in...which I have done ..but I still cannot make or receive phone calls? Can somr one help me please ? thankyou 

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MI5
Level 94: Supreme
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@brenda71 

Use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122226 Posts
  • 609 Topics
  • 18981 Solutions
Registered:

@brenda71 

Use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
105 Views