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Level 1: Joiner
Posts: 2
Registered: ‎07-03-2020

Update issues

Hello, I've been having a few problems since an android update a couple of days ago on my sony xz2. Battery losing power quickly, slow operating, odd glitches with apps flicking in and out, screen overlays from other apps, fingerprint scanner playing up. Anyone else having the same or any idea how to fix it, tia.
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Update issues

It sounds like you need to do a full back up and then a restore. You won't lose anything and it will clear any conflicting files.

Posts: 117,666
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: Update issues

@viridis ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎07-03-2020

Re: Update issues

Cheers, I'll give it a go.
Level 19: Quirky
Posts: 1,220
Registered: ‎22-04-2017

Re: Update issues

Download sony companion and try the software repair option try that but remember to back phone up before you do it
Posts: 13,425
Topics: 83
Registered: ‎14-01-2014

Re: Update issues

Follow the same procedures as in this thread:
https://community.o2.co.uk/t5/Android/Sony-xperia-xz3/m-p/1297933
There is an update rolling out that fixes these bugs but until then I'd suggest the same as the mentioned thread.



Level 5: Ponderer
Posts: 90
Registered: ‎13-09-2012

Re: Update issues

I've had the update and some of the bugs are still happening x
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Update issues

He knows what he is talking about so I doubt you have had the update allured to by @viridis 

Level 5: Ponderer
Posts: 90
Registered: ‎13-09-2012

Re: Update issues

I got the update on Thursday 5th from Sony,and the phone still freezes