cancel
Showing results for 
Search instead for 
Did you mean: 

Update issues

Bikemechanician
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hello, I've been having a few problems since an android update a couple of days ago on my sony xz2. Battery losing power quickly, slow operating, odd glitches with apps flicking in and out, screen overlays from other apps, fingerprint scanner playing up. Anyone else having the same or any idea how to fix it, tia.
Message 1 of 9
1,081 Views
8 REPLIES 8

jonsie
Level 94: Supreme
  • 93170 Posts
  • 609 Topics
  • 6964 Solutions
Registered:

It sounds like you need to do a full back up and then a restore. You won't lose anything and it will clear any conflicting files.

Message 2 of 9
1,079 Views

MI5
Level 94: Supreme
  • 144142 Posts
  • 634 Topics
  • 27613 Solutions
Registered:

@viridis ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 9
1,079 Views

Bikemechanician
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Cheers, I'll give it a go.
Message 4 of 9
1,059 Views

liggerz87
Level 20: Radiant
  • 1279 Posts
  • 102 Topics
  • 15 Solutions
Registered:
Download sony companion and try the software repair option try that but remember to back phone up before you do it
Message 5 of 9
1,055 Views

viridis
Level 56: Guvnor
  • 13532 Posts
  • 106 Topics
  • 309 Solutions
Registered:
Follow the same procedures as in this thread:
https://community.o2.co.uk/t5/Android/Sony-xperia-xz3/m-p/1297933
There is an update rolling out that fixes these bugs but until then I'd suggest the same as the mentioned thread.
Message 6 of 9
1,032 Views

RCL
Level 5: Ponderer
  • 92 Posts
  • 11 Topics
  • 2 Solutions
Registered:
I've had the update and some of the bugs are still happening x
Message 7 of 9
978 Views

jonsie
Level 94: Supreme
  • 93170 Posts
  • 609 Topics
  • 6964 Solutions
Registered:

He knows what he is talking about so I doubt you have had the update allured to by @viridis 

Message 8 of 9
969 Views

RCL
Level 5: Ponderer
  • 92 Posts
  • 11 Topics
  • 2 Solutions
Registered:
I got the update on Thursday 5th from Sony,and the phone still freezes
Message 9 of 9
929 Views