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Unlocking

Ani
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on ‎12-11-2018 19:56 - last edited on ‎13-11-2018 08:16 by

on ‎12-11-2018 19:56 - last edited on ‎13-11-2018 08:16 by

Getting a few barriers to my unlocking request.

 

Bought a S6 edge from mobiles.co.uk on o2 network and want to unlock the phone now but both companies say the other company can do it!

 

Any ideas?

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MI5
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‎12-11-2018 20:01 - edited ‎12-11-2018 20:02

‎12-11-2018 20:01 - edited ‎12-11-2018 20:02

Hi @Ani

Firstly check if it is locked by inserting a non O2 sim, then if it is locked, follow the help here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...
It is the networks responsibility, so if it is locked, it's O2 that needs to sort it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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on ‎13-11-2018 08:26

on ‎13-11-2018 08:26

HI @Ani, and welcome to our forum Wave The guide above contains a lot of very useful information, please take a look and let us know how you're getting on!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Ani
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on ‎13-11-2018 17:45

on ‎13-11-2018 17:45

Thank you both for the info - turns out it was already unlocked - couldn't find a nano sim to try it till now 🙂

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MI5
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on ‎13-11-2018 17:48

on ‎13-11-2018 17:48

Thought it might be as mobiles.co.uk is part of Carphone Warehouse who only sell unlocked phones.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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