Unlocking phone

[Lerato]

So I just upgraded my mobile phone contract and gave my old mobile to my partner who is on a different network.

He put his sim into the phone and then incorrectly entered the PUK code so now the phone is blocked.

I have no idea how to fix this. His sim still works on his old phone, so the issue isnt on his end. I think I need the device unlocked but at the moment I cant get through to o2 customer services by phone at all.

How do I fix this please?

[MI5]

@Lerato 

Guide: Unlocking an O2 phone to use a different SIM card 

[Lerato]

I tried that and it now says

SIM network PIN blocked. Enter SIM network PUK.

Any ideas?

[Cleoriff]

@Lerato 

https://www.o2.co.uk/help/phones-sims-and-devices/unblock-your-phone 

[MI5]

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@Lerato wrote:
I tried that and it now says

SIM network PIN blocked. Enter SIM network PUK.

Any ideas?

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No way you got an unlock code that quick but anyway, the phone is hardlocked now.

[Lerato]

I had already requested the PUK code and had tried it as I mentioned in the original question. It is not the PUK cose I need. I don't know how to fix it since it is hard locked and I need help with that.

Do you know how to fix it once it is hardlocked?

[MI5]

@Lerato 

You need help from our community team @Marjo @Martin-O2 

[Lerato]

Ok tha knyou very much. Hopefully one of them can help me out.

Thanks.

[MI5]

Just hang on until you hear from them.

[Marjo]

Hi @Lerato , sorry for the delay in getting to your topic here it's been very busy. 😞 Thanks for tagging us in @MI5. 

It sounds like you'd need an unlocking code from the manufacturer. I'll see if we can help request one for you. I'll need a few additional bits of information to be able to pass this on to someone on our end so will drop you a private message here on the forum shortly.