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Level 1: Joiner
Posts: 2
Registered: ‎08-11-2019
Accepted Solution

Unlocking phone

Hi,

I've been issued with a Vodafone SIM by work, and I want to use in my own phone (previously 02).

Using the online portal, I received a PUK code to unlock my 02 phone. But it says "unsuccessful...".

I've seen others have had this problem, but haven't see what the solution is.

Any ideas on what the next best course of action is ?

I am not going to give up, as really like my Samsung A5, and all the apps etc I have installed.

Posts: 88,581
Topics: 535
Solutions: 11,470
Registered: ‎04-04-2012

Re: Unlocking phone

@Pathenry 

Your need an unlock code not a puk.

How to here Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎08-11-2019

Re: Unlocking phone

Sorry, maybe wrong terminology. I received an 8 digit unlock code from o2 for "Unlatching a Samsung Device", when putting in the VF sim, it says

"SIM network PIN blocked. Enter SIM network PUK"

I enter the 8 digit code I received from o2, and get

"network unlock request unsuccsesful"

 

Help ?

Posts: 88,581
Topics: 535
Solutions: 11,470
Registered: ‎04-04-2012

Re: Unlocking phone

A PUK is a "Personal Unblocking Key" which is used if a sim card is locked out due to too many attempts to guess the pin code.

An NUK is a "Network Unlocking Key" which releases the phone lock so that other network sim cards can be used.

By following the link I gave you, you will get a NUK for the phone.

If the Voda sim is requiring a PUK, you need to speak to Voda customer services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,879
Registered: ‎23-07-2014

Re: Unlocking phone

Hey @Pathenry , how are you doing? Smiley Happy Just wanted to check if you managed to get your phone sorted in the end. Any help from the above suggestion from @MI5 ?

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