cancel
Showing results for 
Search instead for 
Did you mean: 

Unlocking my Samsung 7

Elaine61
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I used to be an o2 customer and I am trying to unlock my samsung 7 which I bought from o2 when I was on a monthly contract with them

 

I have received my 8 digit code and I have tried it twice to unlock my phone but on both attempts it was unsuccessful! 

 

I can only try the code 3 times then it will be locked, which is why I have not tried it again

 

Message 1 of 3
527 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
Level 94: Supreme
  • 93186 Posts
  • 609 Topics
  • 6967 Solutions
Registered:
Message 2 of 3
524 Views
2 REPLIES 2

jonsie
Level 94: Supreme
  • 93186 Posts
  • 609 Topics
  • 6967 Solutions
Registered:

It sounds like you have been given the PUK code which isn't an unlock code. Where did you get the code from?

Help here :

Guide: Unlocking an O2 phone to use a different SIM card 

Message 2 of 3
525 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Good morning @Elaine61, did you get a chance to look at the info in the guide above?

 

It's be great if you could let us know if you're all good, or need some more help slight_smile 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 3
475 Views