Unlocking an O2 Phone

[Anonymous]

I have just submitted a request through the O2 App to unlock my O2 phone.  I received a reply to the effect that my phone was not an 02 phone and could therefore not be unlocked.

Can someone please explain how come I pay a monthly bill to O2 and have an O2 Sim in my phone yet it's not an O2 phone.   Strange.

[MI5]

Usually this means the phone is already unlocked.
Have you tried another sim in it?

[Anonymous]

Is it a replacement phone? How long has the phone been active ie contract started as that could determine If the phone has been on the network long enough for the imei to register as an o2 phone?

did you buy the phone directly through o2 or CPW? Did you use an MVNO such as Tesco as they run on the o2 network but Tesco would need to unlock it 

[Curr946]

I unlocked the wifes S6 the same week I ordered it via My O2. I would assume the phone was supplied by a third party such as CPW (Which come unlocked anyway)

[Anonymous]

@Curr946 I'm assuming you paid outright or paid off the device plan straight away then? CPW are unlocked but then locked to the first network sim you put in 

[MI5]

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@Anonymous wrote:

@Curr946 I'm assuming you paid outright or paid off the device plan straight away then? CPW are unlocked but then locked to the first network sim you put in 

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Only iPhones tho.......

[Curr946]

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@Anonymous wrote:

@Curr946 I'm assuming you paid outright or paid off the device plan straight away then? CPW are unlocked but then locked to the first network sim you put in 

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Nope.. S6 was taken on refresh direct from an O2 store.

@MI5 is right, only Iphones lock with the first sim.

[jonsie]

O2 will unlock a contract phone straight away though again, iphones are the exception. Beggars belief the networks and CPW want ther iphones locked as opposed to any other mobile.

[Curr946]

think this is more of an apple thing, don't they charge a fee to the networks to unlock. Even a sim free iPhone will lock to the first sim.

[Cleoriff]

Let's hope the op tries another sim in the phone as it may well be unlocked already...(as said previously)