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Unlock phone

Brian12
Level 1: Joiner
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Registered:

I am an ex  o2 customer and have an Alcatel One Touch 983 which I wish to unlock in order to pass it on.

 

I have contacted o2 chat on many occassions and have got nowhere!! I am 83 years old and find the attitude of o2 less than helpful.

 

Can someone help please?

 

Brian R Pearse

Message 1 of 7
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MI5
Level 94: Supreme
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@Brian12 

How to unlock here Guide: Unlocking an O2 phone to use a different SIM card 

But I can also ask @O2Elliott to take a look for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 7
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O2Elliott
O2 Support
O2 Support
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Hi @Brian12,

Thank you for taking the time to contact us.

I will send you a private message now so we can look into getting this sorted for you.

Thanks
Elliott
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Message 3 of 7
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Brian12
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Hi Elliott,I've heard nothing from you, l really don't understand why nobody can help.

Brian 12

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Cleoriff
Level 94: Supreme
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@O2Jayne @O2Waqas 

Can you help @Brian12 

Veritas Numquam Perit

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O2Jayne
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Hi Cleoriff thanks for the tag i will private message Brian12 now

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O2Jayne
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Morning Brian12

can i just ask was the handset bought from o2 as an upgrade on your paymonthly account ?

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Message 7 of 7
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