Solved: Unlock my device

Anonymous · ‎06-12-2016

Hello...can i do anything to unlock my device?when i try from my o2 is not possible..and i really needed because im going in holiday for a month and is very important to use my phone.thank you

MI5 · ‎06-12-2016

Help here but are you sure it is locked?
Try another network sim to check first http://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SI...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎06-12-2016

Help here but are you sure it is locked?
Try another network sim to check first http://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SI...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎06-12-2016

I would guess you have tried calling/speaking to customer services?
Are you on PAYG or contract?
Some advice here: http://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-SI...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎06-12-2016

Did you get the phone from o2 or an independent such as CPW ? its possible the phone is already unlocked but the manual method is here :

http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

ElaGirl · ‎06-12-2016

When will we live in a world where phones are simply unlocked...?

Tis better to have loved and lost than never to have loved at all.

MI5 · ‎06-12-2016

It's not difficult now - what's your issue @ElaGirl ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ElaGirl · ‎06-12-2016

It just does not make sense that phone companies make products locked.

I know companies still have contracts etc., but that won't be for much longer. In five years time I think you will be able to have monthly payments, leave when you want, and the networks will become more and more competitive, lowering prices...it is happening all over Europe and Asia at the moment. Even the US agencies broke with their contract stance.

Tis better to have loved and lost than never to have loved at all.

MI5 · ‎06-12-2016

Many of us have sim only deals now that we aren't tied into but there will always be people who can't afford to shell out £600+ for the latest phone who will need 2 year contracts still........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-12-2016

@ElaGirl wrote:
When will we live in a world where phones are simply unlocked...?

Up to a few years ago O2 only locked P&G phones but now apart from the 1+3 they lock them all. CPW don't need to lock them because you are tied into a 2 year contract but with the Refresh deal it means that people can unlock straight away and leave the network once the handset is paid for. They just want to maximise profits, they are a business after all. Do I agree with it? No but I understand it.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

ElaGirl · ‎06-12-2016

Right but if the companies only knew they would make much more money without these ridiculous contracts.

Tis better to have loved and lost than never to have loved at all.

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