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Level 1: Joiner
Posts: 1
Registered: ‎15-02-2019

Unknown Google Play Charges

Hi,

 

There have been a large number of google play charges on my sons phone bill (I have since put a bar on any purchases since discovering them) but I am having issues getting a refund for charges last month. Google can't see any activity on my account before 01/11/20 even though I have quite large charges on my account starting from 11/10/20. They keep requesting I fill in a form where I am required to provide them with a correlation ID number from O2. However, when I phone O2 they don't know what a correlation ID is so I keep going around in circles. I cannot even go direct to an app as I'm unsure what app the charges came from!

 

Please help, I'm losing the will to live being passed from department to department within Google.

 

Thanks!

Level 68: Extraordinaire
Posts: 16,171
Registered: ‎31-03-2010

Re: Unknown Google Play Charges

@Laura31 Perhaps one of O2's online account advisors can assist you. 

@O2Korey or @O2Waqas or @O2Emma can you help?

I DO NOT WORK FOR O2



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O2 Support
Posts: 50
Registered: ‎01-07-2020

Re: Unknown Google Play Charges

@Bambino Thank you for the tag,

 

@Laura31 I will send you a private message to get some details, so we can look into this further for you

 

Thanks 

 

Waqas

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Level 1: Joiner
Posts: 2
Registered: ‎08-01-2021

Re: Unknown Google Play Charges

I have also just had unwanted charges and knowone can help with correlation ID. 

 

PLease help