Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Anonymous
Posts: 0

Unable to send text message to 1 particular number

Have got a HTC10 and have been unable to send a text message to 1 particular number......... I can send whatsap but not a text.......any ideas what the problem could be........any help is most welcome 

Highlighted
Posts: 90,005
Topics: 539
Solutions: 11,751
Registered: ‎04-04-2012

Re: Unable to send text message to 1 particular number

Maybe they have blocked your number.
Get them to check the spam list in their message app.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 648
Kudos: 177
Solutions: 181
Registered: ‎04-04-2012

Re: Unable to send text message to 1 particular number

Does it appear to be sent on your phone,, saved as a draft or unsent.

Have you been able to send previously.

Do you have credit and or a text message allowance.

If all is okay at your end and it says sent then follow @MI5 advice.
Highlighted
Posts: 13,196
Topics: 78
Registered: ‎14-01-2014

Re: Unable to send text message to 1 particular number

Did you used to have an iPhone.


Highlighted
Community Manager
Posts: 6,395
Registered: ‎18-02-2016

Re: Unable to send text message to 1 particular number

@Anonymous have you identified the cause of your text message issue? 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature