cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to send SMS messages to 'short' or premium numbers

Anonymous
Not applicable

Hi, I am a new poster here, but thought I would share a problem and solution that o2 and others have struggled for several weeks with. I can't find the same issue on the forum - apologies if I have missed it...

 

Problem - I am unable to send SMS messages to premium (5digit) numbers, or even to o2 services(2020, etc). 

Scenario - I am using a Samsung S4, on o2 Pay Monthly.

Troubleshooting - gone through the usual network settings, message centre settings,etc. My account did have a premium service block on it which customer services lifted - all to no avail.

 

After lots of googling I found the solution provided on a TMobile forum. Nothing to do with the network at all !

 

Solution - There is a setting on the S4 which can block premium charge messages being sent. By default you are prompted to warn you about the potential charge, but you can select to block and not receive the prompt. I don't recall doing this, but perhaps I did at some point in the past. 

To change these settings:

 

1. Press the Menu key from the home screen.

2. Select Settings.

3. Select the More tab at the top right corner of your screen.

4. Select Application Manager.

5.Slide the screen to the All section.

6. Select Messages.

7. Under the Permissions section you will find a drop down menu with 3 options for Sending Premium SMS (this isn't very obvious but is in the middle of the permissions text)

 

    Ask - Never Allow - Always Allow

 

8. Select the desired option (Ask is the default)

 

Kudos to this guy ->

http://support.t-mobile.com/thread/43398

Message 1 of 22
58,568 Views
21 REPLIES 21

Cleoriff
Level 94: Supreme
  • 122360 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@MI5 wrote:
Well it was Greggo's anyway wink

I know...I just thought two years on he may not mind us accepting thanks from people on his behalf....Bouncy

Veritas Numquam Perit

Girl in a jacket
Message 11 of 22
3,935 Views

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

MI5
Level 94: Supreme
  • 143425 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Don't see it in options anymore so maybe was phone or software specific?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 13 of 22
3,909 Views

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

MI5
Level 94: Supreme
  • 143425 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Not on mine so I dunno why it's on yours.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 15 of 22
3,902 Views

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
Message 16 of 22
3,900 Views

MI5
Level 94: Supreme
  • 143425 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

Not here Astounded

2015-11-15 13.09.36.png

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 17 of 22
3,895 Views

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

MI5
Level 94: Supreme
  • 143425 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Yeah only an option on black ones tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 19 of 22
3,888 Views

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered: