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Unable to access my O2 account

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Anonymous
Not applicable

on ‎06-03-2013 10:47

on ‎06-03-2013 10:47

Hello All,

 

I've a new contract with O2 a few days.  I'm still unable to access my account information (price plan, data usages...etc) on the O2 Webster (www).  I can log in but it only shows my old contract (disconnected contract) and I'm unable to view my new / current contract details.  I called customer service about the problem and they said it will take couple of days for the system to upload the new information.

 

But what is strange is I'm able to use my mobile phone and connect the O2 mobile site (not the full site) and access my new account information.

 

Does anyone have any similar problem?

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MI5
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In response to Anonymous
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on ‎06-03-2013 11:21

on ‎06-03-2013 11:21

It must still be in the process of getting set up. Keep trying and pestering CS until it works.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎06-03-2013 11:10

on ‎06-03-2013 11:10

Try downloading the "My O2" app off Play
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎06-03-2013 11:15

on ‎06-03-2013 11:15

I got that app already and when i signed in, i get an error message of "no mobile billing account"
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MI5
Level 94: Supreme
In response to Anonymous
  • 152398 Posts
  • 651 Topics
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Registered:

on ‎06-03-2013 11:21

on ‎06-03-2013 11:21

It must still be in the process of getting set up. Keep trying and pestering CS until it works.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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