Solved: UPGRADE

Anonymous · ‎24-11-2016

Just upgraded my old Samsung to the J5 (2016). Had to replace sim. Transferred all my old contacts and messages etc but unable to send or receive texts. What am I doing wrong?

Cleoriff · ‎24-11-2016

Hi @Anonymous If its just texts check your message centre number here

Open messages, settings and type in the message centre number :
Pay Monthly +447802000332
Pay & Go +447802092035

Edited to ask if everything else is working ok on your phone?

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎24-11-2016

Hi @Anonymous If its just texts check your message centre number here

Open messages, settings and type in the message centre number :
Pay Monthly +447802000332
Pay & Go +447802092035

Edited to ask if everything else is working ok on your phone?

Veritas Numquam Perit

MI5 · ‎24-11-2016

It's possible the sim swap hasn't fully completed yet.
Reboot the phone and try again in a few hours.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎02-12-2016

Hi @Anonymous How are you doing? Any help from the above advice?

O2

UPGRADE

Change surname on account

Xperia 1 V Switch up MCE software

Number of times phone rings

Extra data

phone stolen