Turn off mobile phne data

[Anonymous]

Hello.

I am on pay and go .

I have a samsung j700i

Can someone please tell me how to "Turn off phone data"

I was told to do this by live help from 02.

They took £2 from my account without my permision, and they refunded me, and told me to turn off phone data.

Thank you.

[Anonymous]

Try Settings > Network settings

Can you see the option to turn it off in there?

[Anonymous]

As this is an old slide type phone not an option to turn off but what you can do in settings is goto Settings > browser settings and edit the current profiles gprs settings, putting an extra character in the apn or login id so cant connect to internet or selecting a non o2 profile if shows one to prevent accidental connection

[Anonymous]

Hi.

I believe their should be a pop up warning from O2 advising the owner that the phone is about to connect to the internet which may instigate a charge. We are getting so many threads appear just like yours about being charged £1 for accessing the internet , which is normally done by one or more apps refreshing in the background without the owner even knowing.

Have you thought about a tariff that included a small bundle of data. You may find its on par or not much more that your paying now. That's if you'd like to start using O2's internet.

Take care.

[Anonymous]

---

@Anonymous wrote:

As this is an old slide type phone not an option to turn off but what you can do in settings is goto Settings > browser settings and edit the current profiles gprs settings, putting an extra character in the apn or login id so cant connect to internet or selecting a non o2 profile if shows one to prevent accidental connection

---

^^ Good point, step back in time remembering these non smart phones...but as you say editing the APN will do the trick!

[jonsie · Accepted solution]

TheFlintstone is correct whereby the access points have to be disabled to prevent using data. A data tariff such as text and web or go go go need a monthly top otherwise data is still charged daily. It would depend how much the OP normally tops up as to whether changing tariff is a viable option.

Another option would be to ask customer service to deprovision data on the account.

[Anonymous]

Well thank you all for your advice:smileyhappy:

As it happens, my j700 bit the dust last night.

I was trying to do a text message, and the thing would not let me.

You know when you have to klick 3 times to get 'f ', well it stopped at one click 'd '

This happened on most of the keys,

I know how to fix it, but its going in the bin!

A brand new galaxy y is on its way.

jonsie,,Im on 'pay&go, and only top up say every 2 months.

bandobrothers,,I did'nt know i could get on the internet, with 'pay&go'. I thought you had to have a tarriff to access the net?

Oh, and my lady friend has had £3 taken from her account too

So it looks like a word with 02 live chat this weekend, again

Anyway, thank you all for your help.:smileyhappy:

[perksie]

---

@Anonymous wrote:

Oh, and my lady friend has had £3 taken from her account too

So it looks like a word with 02 live chat this weekend, again

---

O2 are only taking what they're entitled to, she needs to turn off the data or get a data allowance.

You will be in the same position with your new phone unless you decide whether you want data or not.

[Anonymous]

Hi Wufer ,

Well I hope you enjoy your new shiny phone and please have a good think about the previous advice of intentionally adjusting the settings or turning off mobile data to stop this in the future.

Or if you want to enjoy the phones full uses think of a tariff with a modest data allowance in it. These new phones cry out to be used on the net !

I have seen posts on various forums where the user has politely explained to Customer Services that they were not aware of these charges etc ,and as a one off have had the credit returned when they have checked actual typical data use by the customer.

O2 haven't taken anything that they shouldn't of done but in the spirit of Customer Service may return the credit.

Take care.