on 12-01-2016 14:48
on 12-01-2016 14:48
I downloaded Tu Go and installed it on my Samsung Galaxy. It has apparently been registered. When I came to log in it asked for phone number and password but I had not setup a password and there had been no screen on which to do this. I did get 3 SMS messages with 4 digit codes which did not work as passwords. So I am locked out for 24 hours. Any suggestions please?
12-01-2016 15:00 - edited 12-01-2016 15:03
12-01-2016 15:00 - edited 12-01-2016 15:03
Hi @Anonymous you could ring customer services and ask to be put through to the TuGo team....http://www.o2.co.uk/contactus or just wait the 24 hrs and try again...
Alternatively you could delete the app and re-install...but I think ringing CS is your best option if honest..
Veritas Numquam Perit
on 12-01-2016 15:34
on 12-01-2016 15:34
Have you tried the forgotten password link after you enter your mobile number?
on 12-01-2016 15:38
on 12-01-2016 15:38