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Tu Go setup problem

Anonymous
Not applicable

I downloaded Tu Go and installed it on my Samsung Galaxy.  It has apparently been registered.  When I came to log in it asked for phone number and password but I had not setup a password and there had been no screen on which to do this.  I did get 3 SMS messages with 4 digit codes which did not work as passwords.  So I am locked out for 24 hours.  Any suggestions please?

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Cleoriff
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Registered:

Hi @Anonymous you could ring customer services and ask to be put through to the TuGo team....http://www.o2.co.uk/contactus or just wait the 24 hrs and try again...

Alternatively you could delete the app and re-install...but I think ringing CS is your best option if honest..

Veritas Numquam Perit

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jonsie
Level 94: Supreme
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Registered:

Have you tried the forgotten password link after you enter your mobile number? 

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MI5
Level 94: Supreme
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Registered:
You have to set a password when you register. Without the password, you wouldn't get the access code.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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