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Level 1: Joiner
Posts: 6
Registered: ‎02-01-2019

Trying to unlock iPhone 7

I’m trying to unlock iPhone 7 received email 29 dec saying to connect to iTunes but still no luck
Should I resend form?
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Registered: ‎17-03-2015

Re: Trying to unlock iPhone 7

Posts: 84,014
Topics: 518
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Registered: ‎04-04-2012

Re: Trying to unlock iPhone 7

@mitch74 you should have received a confirmation email by now so yes, I would request it again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 63,734
Topics: 530
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Registered: ‎04-01-2009

Re: Trying to unlock iPhone 7

You don't need to connect to itunes. Since getting the confirmation email have you tried another network sim?

Level 1: Joiner
Posts: 6
Registered: ‎02-01-2019

Re: Trying to unlock iPhone 7

Hi

yes tried 2 different sims both say no service!!

Posts: 84,014
Topics: 518
Solutions: 10,394
Registered: ‎04-04-2012

Re: Trying to unlock iPhone 7

@mitch74 where did you get the phone from? 

A no service message would mean a faulty or barred phone. If it was locked it would say activation not supported by carrier.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 6
Registered: ‎02-01-2019

Re: Trying to unlock iPhone 7

it works fine on o2 just not on ee!

Posts: 84,014
Topics: 518
Solutions: 10,394
Registered: ‎04-04-2012

Re: Trying to unlock iPhone 7

[ Edited ]

@mitch74 you say you've tried 2 Sims? Are they both EE Sims and do you know that EE has network coverage in your area?

If the phone is saying no service it means the SIM is at least accepted by the phone  so would indicate that it is unlocked but not able to connect to the network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 6
Registered: ‎02-01-2019

Re: Trying to unlock iPhone 7

quick update ive put a vodaphone sim in and it works along with o2 but ee and 3 dont work!!

Posts: 84,014
Topics: 518
Solutions: 10,394
Registered: ‎04-04-2012

Re: Trying to unlock iPhone 7

[ Edited ]

@mitch74

No coverage in your area on those networks then I guess......

and, the phone is unlocked.

Unless it's only picking up 800mhz - have you got network selection set to auto?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)