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Trying to unlock an S8 just getting 'sim network PIN blocked. Enter SIM network PUK'

RickB
Level 1: Joiner
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As the subject says - I obtained the code via the my O2 site, but the phone just won't accept it.  Any ideas?

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madasaf1sh
Level 56: Guvnor
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@RickB 

 

In that case you will need to contact o2 customer services on 0344 809 0202 or 202 from another o2 phone, and they should be able to help

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Martin-O2 or @TheresaV will need to help you get a master reset code as your phone is hard locked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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TheresaV
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Thanks for the tag @MI5 😊

 

I will send you a private message @RickB as I need a couple more details to request your code slight_smile

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