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Anonymous
Posts: 0

Re: Transferring Text & Web PAYG to a new SIM

Thanks guys, that's really helpful Smiley Happy. It seems to have worked with my tariff and credit, but my number hasn't been swapped over. Is there a separate form for that?

 

And thanks, I'm really loving my new phone so far - it's so much faster than my old HTC One V! Smiley Happy 

Posts: 99,126
Topics: 765
Registered: ‎14-01-2013

Re: Transferring Text & Web PAYG to a new SIM

Hi @Anonymous Here you go...

http://swapmysim.o2.co.uk/

*The Game Is On*

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Posts: 115,751
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Transferring Text & Web PAYG to a new SIM

It should all change over at the same time.
Are you sure your number hasn't changed too?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Transferring Text & Web PAYG to a new SIM

On your home screen, there will be an icon call contact. Open that, your number should appear as under your contact card details or there maybe one saying my number, that should tell you the number that you are using 

Posts: 115,751
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Transferring Text & Web PAYG to a new SIM


@MI5 wrote:
It should all change over at the same time.
Are you sure your number hasn't changed too?

I ask because if you look in about phone, the number displayed there will be whatever is on the sim and not necessarily the number in use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)