The time has come, do we make a change?

[SallyMagpie]

You have probably heard this a million times before, but, any help will be gratefully received. 

My sister upgraded to a Samsung Galaxy S4 mini last novemberish. Since then her data has been stripped constantly, to the point that when she is out of the house ( and out of wifi range) she has to switch data off all together.

Obviously, for a smart phone this doesn't really give you the benefits of having the damn thing, because if you had it switched on in the house, you may aswell use the laptop/pc/tablet.

I have contacted O2 about this on numerous occasions and no one has been able to tell me anything about why this is happening. I just get the standard, well its your data, you must be using this.... But this is where the plot thickens, as it only happens DURING her drive to work. As soon as she leaves the house, if she leaves the data on the damn thing sucks it all out and she has used the lot. 

Add to this, my husband and I are due to renew our contracts on 5 December, and I am not going to stay if we can't get this issue sorted out. 

Can anyone give me any ideas about how to stop this, or at least find out what is sucking all the data out of her phone, I would be most pleased, and probably stay! ( I have been with you for about 15 years, so I am not a fickle creature of change)

[MI5]

Amazes me why Facebook think autoplay of videos should be on by default.... But then again, most aspects of Facebook amaze me anyway 😞

[Anonymous]

I'm amazed by most things online nowadays 

[Anonymous]

For Facebook to use her 1Gb allowance in a month, it would have to use roughly 33Mb a day (give or take). If it has used 88Mb in a week that still isn't gonna deplete her allowance. I'd say to keep an eye on it every day and see if something suddenly spikes her usage.

If she does sometimes use maps and the navigation option to get to different workplaces that could suddenly increase the usage on a certain day?

If those usage figures above remain consisitant there must be some rogue app in the background doing somthing, surely? Could a Task Manager app help? Might stop any unauthorised processes?

[SallyMagpie]

Hiya guys, wanted to come back and give you an update. Well, things are GREAT.
Turne that cocking facebook thing off and she is using normal kinda data every day. You guys have solved something the blooming guru's couldn't do in month. Thanks peeps.

[MI5]

It's good to hear that we were of assistance

[jonsie]

 Happy we could help Thanks for updating.