Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Level 3: Thinker
Posts: 41
Registered: ‎28-04-2015
Accepted Solution

Texts failing to send

SMS saying failed to send, tap to retry, on Galaxy S9+, happens with almost every other message, however recipient will have received as they often reply before I get chance to resend. Checked and I have correct service centre number and service checker says here is good, no issues. I get same problem with Samsung SMS app, Google's and Textra. I have tried clearing caches and do regular restarts. Anyone have any ideas? Thanks.
Highlighted
Posts: 105,791
Topics: 554
Solutions: 13,927
Registered: ‎04-04-2012

Re: Texts failing to send

@Kuribo 

I'd pop into your local O2 shop and get a free sim swap as a starting point.

Some other tips here https://community.o2.co.uk/t5/How-to-Guides/Text-Message-Tips-not-sent-or-received/bc-p/1180495

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 3: Thinker
Posts: 41
Registered: ‎28-04-2015

Re: Texts failing to send

Thanks MI5, what I forgot to mention is that when I press resend the messages go through instantly.
Highlighted
Posts: 105,791
Topics: 554
Solutions: 13,927
Registered: ‎04-04-2012

Re: Texts failing to send

I'd still try a new sim first.
Rule that out before we go deeper.
If not that, it could be an account provisioning problem, but a new sim is easier to try first before battling with O2 to get account re-provisioned.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 3: Thinker
Posts: 41
Registered: ‎28-04-2015

Re: Texts failing to send

So I've got a new SIM today, mobile web is working as are texts and I have better signal in my house strangely, I can't call anyone yet, says activation can take 24hours.
Highlighted
Posts: 105,791
Topics: 554
Solutions: 13,927
Registered: ‎04-04-2012

Re: Texts failing to send

Keep rebooting every half hour.
It shouldn't take long for all services to come online.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 3: Thinker
Posts: 41
Registered: ‎28-04-2015

Re: Texts failing to send

Oh and 4G not working just H+
Highlighted
Posts: 105,791
Topics: 554
Solutions: 13,927
Registered: ‎04-04-2012

Re: Texts failing to send

Give it time....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Community Manager
Posts: 7,628
Registered: ‎23-07-2014

Re: Texts failing to send

Hey @Kuribo , just wanted to check how you're getting on with this since you last posted? Smiley Happy

 

Cheers for the troubleshooting @MI5thumbsup

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Level 3: Thinker
Posts: 41
Registered: ‎28-04-2015

Re: Texts failing to send

Hi, thanks, all functionality returned late last night. I haven't had any messages fail so far but one did get delivered to someone twice for some reason. Thanks for all the help @MI5