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Texting abroad charges

Slushpuppy1
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Hi all. I occasionally text my dad in lanzarote(he has a sim card for there) it usually costs around 16p per text. The last couple of texts I have sent are now costing 26p per text. I can't find anything about price rises. I am on a pay monthly contract. Can you shed any light on this please

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MI5
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From OFCOM's website:

Guidelines on transparency

Ofcom has also found that some consumers were caught unawares by mid-contract price rises and were not sufficiently warned this could happen when they signed up to their deal. In some circumstances, consumers may also have not been made adequately aware of their right to exit their contract, or of the amount of time they had to exercise this right.

To address this problem, the Guidance explains how providers should communicate any contract modifications, pricing or otherwise, to consumers.

These measures include ensuring that letters or emails about contract changes should be clearly marked as such, either on the front of the envelope or in the subject header.  Notifications of price increases must also be clear and easy to understand and make customers aware of the nature and likely impact of the contract change.

Where relevant, information about the customer’s right to exit the contract should be made clear upfront – for example, on the front page of a letter or in the main email message, rather than via a link. The period within which consumers can cancel their contract (Ofcom’s guidance sets out that providers should allow consumers 30 days) should also be made clear.

 

http://consumers.ofcom.org.uk/news/protection-for-consumers-against-mid-contract-price-rises/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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adamtemp64
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@MI5 if you can search me on twitter g1twb and see if you can cut and past the working link ?

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MI5
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Try this https://twitter.com/G1TWB/with_replies
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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MI5
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or this https://twitter.com/o2/status/779665948349521920
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

adamtemp64
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@MI5 Strange do they work for you after posting here ? 

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MI5
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Yeah, both working for me.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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You links work for me as well @MI5. However more importantly, thanks for posting the Ofcom guidelines

O2 appear to be in breach of them?

*The Game Is On*

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MI5
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Yes, I'd say so......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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adamtemp64
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Are these increases outside of the ofcom guidance ? Are they additional services etc . Also the T&C have changed many times since the ofcom guidelines . 

 

But agree that they should not be classed as a marketing sms for the distribution to customers !!!

iPhone 11 Pro 256gb on unlimited data
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Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
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MI5
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This is a relevant statement:

Notifications of price increases must also be clear and easy to understand and make customers aware of the nature and likely impact of the contract change.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)