Texting Issue

Darth-Kane · ‎30-03-2020

Hi All

Recently moved from Three to O2. Ported my number over on Wednesday last week. Calls are working fine. My old phone is no longer on Three.

However, when I send a text it is sending from my temporary number, not the ported number. If someone replies to that text, it's received on my new number.

Was originally on a Samsung S10, and now on a Huawei P30 Pro.

MI5 · ‎30-03-2020

@Darth-Kane

Texts are usually the last thing to port over and things are running slowly at the moment.

Please keep rebooting your phone and give it time to fully port.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎30-03-2020

@Darth-Kane

It could be a split port or not yet completed. Keep rebooting the phone as currently the porting system is on a go slow.

Veritas Numquam Perit

jonsie · ‎30-03-2020

Is this an iphone @Darth-Kane

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎30-03-2020

Apparently not....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎30-03-2020

As advised by others then ....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Darth-Kane · ‎30-03-2020

I've reset the network settings, rebooted, but no change.

I shall remain patient.

jonsie · ‎30-03-2020

That's all you can do, sorry.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎30-03-2020

Best of luck mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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