Text messages

[Vlp84]

why can't I receive text messages to my new Samsung galaxy S20?

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers

[gmarkj]

Is this for an upgrade or a new contract?
Have you moved your number from another network or a different sim?
Texts are the last thing to work if you have moved number.
Keep turning the phone off and on again.