on 07-12-2015 12:33
I've been an O2 customer for 2 years now and ever since joining I've had an HTC One mini.
Where I live, the signal is supposed to be good and I get 4G, but when I make or receive calls in my house or in my office at work (which is also good signal apparently), people on the other end of the line cannot hear me on a regular basis. As a result, I have to stand outside to make or receive calls or use a landline phone.
I have previously been with Orange on various handsets and never had this problem. So I don't know if the problem is with my specific handset or with O2.
My contract has come to an end but I'm reluctant to begin a new contract with a new handset incase the problem continues. I'm tempted to get a new handset with a different provider, but I have been happy with O2.
Does anyone else have this problem? Or can anyone advise me whether the problem is indeed my handset or O2?
Solved! Go to Solution.
on 07-12-2015 12:42
Check your postcode here. http://status.o2.co.uk
If you can possibly try the sim in another phone (the o2 store can help) you will know if it's the handset or the network.
on 07-12-2015 12:43
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 07-12-2015 13:18
on 07-12-2015 14:36
this thread may help (need to update for 4g) http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Do-you-have-poor-coverage-signal-Indoors-This-ma...
Remembering that 4g is still data only 2g/3g is used for voice
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
on 07-12-2015 15:14
Anyhoo You would think that in areas you get 4G you would get great 3G and 2G but that's not the case, as far as I know, calls are still not bing made over 4G, the handset is switching back to 3G or 2G to place the call.
Would probably try and sim and or handset to check this out before taking a new contract out.
on 07-12-2015 15:30
The phone will always drop back to 3g or 2g for calls but being blunt, why stay with any network that doesn't meet your needs?
on 07-12-2015 18:18
Installed the tugo app and problem solved
Although I must admit for the first time in ages a nexus device that has good signal
My nexus 4 5 &6 had poor reception yet the 6p sofar seems excellent but I have tugo as a back up plan
on 09-12-2015 16:19
Thanks for all the help everyone.
I've tried switching my network mode and it has seemed to have improved my calls, I'll see if it stands the test of time for a bit though and failing that I'll try swapping sims/handsets to rule out the problem.